Service Center / Scout Shop

Address

304 Dr. Michael Debakey Drive
Lake Charles, LA 70601
Phone:  (337) 436-3376
Fax: (337) 433-0758

Service Center Hours

Monday - Thursday:  9:30am - 6:00pm
Friday: 9:30am - 5:00pm

Scout Shop Hours

Monday - Thursday:  9:30am - 6:00pm
Friday: 9:30am - 5:00pm

Refund Policy

The Calcasieu Area Council will process refunds for fees paid for activities and training
under the following conditions:

Requests must be made in writing to the Council Service Center via mail, fax, or email.
All emails must be sent to Lisa Merriam at lisa.merriam@scouting.org

All refund requests must be received NO LATER THAN FIVE DAYS after the
event is completed. Requests received after this time will not be processed.

Requests for refund made:

  • Two weeks or more before event = 85% Refund
  • Less than two weeks and until event = 60% Refund
  • Up to five days after the event = 40% Refund
  • Six or more days after the event = No Refund

Reasons for requesting a refund:

  • Serious illness or injury preventing attendance
  • Death in family preventing attendance
  • The event or activity is cancelled or rescheduled
  • Family Emergency

Refunds for fees of $10 or less will not be issued.

Refunds are not given for no shows and for bad weather that does not warrant
event cancellation

Refunds for Scout Shop merchandise will only be issued within 30 days of purchase if:

  • item(s) still have the tags 
  • item(s) are in new condition - free of marks or oders 

For Council High Adventure Contingents, National Jamborees, and other similar
events, refunds will be given if a paid participant has replaced the Scout that has
cancelled. The refund will be less any costs incurred by these changes (airfare,
activity fees, transportation)

Refunds for Order of the Arrow events are subject to all of the above and will be
issued only with the approval of the Lodge Staff Advisor.

Camp Edgewood refunds are subject to all of the above and must be approved by the
Camp Director or the Scout Executive.

All refunds will be processed on the 15th or 30th following approval.  

Last Updated April 3, 2017