Service Center / Scout Shop

Address

304 Dr. Michael Debakey Drive
Lake Charles, LA 70601
Phone:  (337) 436-3376
Fax: (337) 433-0758

Service Center Hours & Scout Shop Hours

Monday  - Friday:  9:00am - 6:00pm
Closed for lunch: 2:30pm - 3:30pm 

 

REFUND POLICY

 

The Calcasieu Area Council will process refunds for fees paid for ACTIVITIES & TRAININGS under the following conditions:

  • Requests must be made in writing to the Council Service Center via mail, fax, or email.
  • All emails must be sent to Laura Lovell at laura.lovell@scouting.org.
  • The date refund requests are made is the date utilized to determine refund eligibility.
  • All refunds will be processed on the 15th or 30th following approval.

Requests for refund made:

  • 14-30 days before event = 100% Refund        
  • 7-13 days before event = 50% Refund            
  • 6 days or less before event = No Refund       

Reasons for requesting a refund:

  • Serious illness or injury preventing attendance
  • Death in family preventing attendance
  • The event or activity is cancelled or rescheduled
  • Family Emergency

 

  • Refunds for fees of $10 or less will not be issued.
     
  • Refunds are not given for no shows and for bad weather that does not warrant event cancellation.
     

Refunds for Scout Shop merchandise will only be issued within 30 days of purchase if:

  • Item(s) still have the tags
  • Item(s) are in new condition - free of marks or odors

 

  • For Council High Adventure Contingents, National Jamborees, and other similar events, refunds will be given if a paid participant has replaced the Scout that has cancelled. The refund will be less any costs incurred by these changes (airfare, activity fees, transportation).

 

  • Refunds for Order of the Arrow events are subject to all of the above and will be issued only with the approval of the Lodge Staff Advisor.

 

  • Camp Edgewood refunds are subject to all of the above and must be approved by the Camp Director or the Scout Executive.

Last Updated July 1, 2021